Most people mean well when they start a difficult conversation, but sometimes their approach can accidentally make things worse instead of fixing the problem.
It takes experience to know when to ask more questions or move the conversation forward with clear next steps. Avoiding tough conversations can harm relationships, morale, and performance.
This one-day course equips you with the confidence and tools to handle challenges with clarity, empathy, and professionalism, keeping conversations constructive and focused on positive outcomes.
By the end of this course, you will be able to:
Handle difficult conversations with more confidence (no more avoiding them!)
Understand why things can go wrong in conversations and how to fix them
Engage rather than avoid those tricky conversations
Communicate using the four building blocks: People, Message, Context, and Listening
Listen well and express yourself in a way that gets your point across
Manage emotions (both yours and theirs) to keep things calm
Turn conflict into a positive discussion and find solutions that work
Have your own short action plan for handling a difficult conversation that’s been bothering you or coming up?
Online course, full day: 9.00am to 4.00pm (UK timezone). Maximum 12 participants.
Please complete the booking form to request a place!
Course dates: Tues 10th June 2025, Wed 10th Sept 2025, Thurs 6th Nov 2025 (9.30pm to 1.00pm)
Most people mean well when they start a difficult conversation, but sometimes their approach can accidentally make things worse instead of fixing the problem.
It takes experience to know when to ask more questions or move the conversation forward with clear next steps. Avoiding tough conversations can harm relationships, morale, and performance.
This one-day course equips you with the confidence and tools to handle challenges with clarity, empathy, and professionalism, keeping conversations constructive and focused on positive outcomes.
By the end of this course, you will be able to:
Handle difficult conversations with more confidence (no more avoiding them!)
Understand why things can go wrong in conversations and how to fix them
Engage rather than avoid those tricky conversations
Communicate using the four building blocks: People, Message, Context, and Listening
Listen well and express yourself in a way that gets your point across
Manage emotions (both yours and theirs) to keep things calm
Turn conflict into a positive discussion and find solutions that work
Have your own short action plan for handling a difficult conversation that’s been bothering you or coming up?
Online course, full day: 9.00am to 4.00pm (UK timezone). Maximum 12 participants.
Please complete the booking form to request a place!
Course dates: Tues 10th June 2025, Wed 10th Sept 2025, Thurs 6th Nov 2025 (9.30pm to 1.00pm)
Full day, online course. 9.00am to 4.00pm UK timezone.
Ideal for anyone in a professional setting who needs to navigate difficult conversations — especially in people-focused roles in early years, education, social care, or employment support.
👥 Maximum 12 participants
